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PostPosted: Mon Aug 21, 2017 10:06 
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Joined: Thu Jun 20, 2013 17:16
Posts: 548
Real name: Krzysztof Grzelak
I have such a question to people working in the shop on the site http://www.raindroptime.com/ Why no one responds to emails sent to the store.

Krzysztof.


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PostPosted: Mon Aug 21, 2017 12:46 
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Joined: Sat Aug 25, 2012 02:34
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Real name: Thijs van den Broek
First this was the KNDB shop but they did outsourse it to this site. I think sending a mail to bondsbureau@kndb.nl should help you futher.


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PostPosted: Mon Aug 21, 2017 16:28 
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Real name: Krzysztof Grzelak
I sent to the store on the website http://www.raindroptime.com/, request and question. And until today I did not get any answer. Thanks for the suggestions playforstacks.


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PostPosted: Mon Aug 21, 2017 21:58 
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Joined: Sat Oct 18, 2008 11:35
Posts: 260
Try a call to +31(0)630087675 (13:00 - 17:00)


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PostPosted: Tue Aug 22, 2017 11:00 
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Joined: Sun Nov 02, 2003 00:02
Posts: 831
It is a webshop. The main business of webshops is selling. Questions must be about orders allready made. Otherwise go to a physical shop.


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PostPosted: Tue Aug 22, 2017 19:16 
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Joined: Thu Mar 01, 2012 20:34
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Real name: Michel Stempher
Location: Kampen
The webshop is a disaster. In the first place: the website doesn't work properly on my computer.


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PostPosted: Wed Aug 23, 2017 15:15 
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Joined: Thu Jun 20, 2013 17:16
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Real name: Krzysztof Grzelak
Paul van de Veen wrote:
Try a call to +31(0)630087675 (13:00 - 17:00)


I will not be calling because they do not speak the language. I sent three emails and no one answered them.


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PostPosted: Wed Aug 23, 2017 15:19 
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Joined: Thu Jun 20, 2013 17:16
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Real name: Krzysztof Grzelak
henk stoop wrote:
It is a webshop. The main business of webshops is selling. Questions must be about orders allready made. Otherwise go to a physical shop.


Well yes, just for what someone's email administratie@raindropchess.com


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PostPosted: Sun Aug 27, 2017 17:52 
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Joined: Sat Oct 18, 2008 11:35
Posts: 260
I have established contact between Kryzstof and the folks from Raindroptime.
Don't know what went wrong. Anyway, it goes well, at the end :D


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PostPosted: Sun Aug 27, 2017 21:35 
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Joined: Thu Jun 20, 2013 17:16
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Real name: Krzysztof Grzelak
Paul van de Veen wrote:
I have established contact between Kryzstof and the folks from Raindroptime.
Don't know what went wrong. Anyway, it goes well, at the end :D


It is hard to say whether you have contact with me. In april I bought a wiring board DGT Draughts e-Board for 49 euros.

Image

My question is the following. Why did not I get a 5 meter cable and got a 50 centimeter cable. As you can see on the website that a person buys a cable 5 meters and not 50 centimeters.


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PostPosted: Sun Aug 27, 2017 23:18 
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Joined: Sat Oct 18, 2008 11:35
Posts: 260
I informed these people that there seems to be a problem.
I copied some parts of your message.
They told me that they have contacted you by mail.
So I suggest that you reply to their mail.
Give me your mailadress and I will see what I can do.


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PostPosted: Mon Aug 28, 2017 09:29 
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Joined: Thu Jun 20, 2013 17:16
Posts: 548
Real name: Krzysztof Grzelak
With only person with which for me she answered the mail it is Mr. Hovestadt. After buying the board Mr. Hovestadt said he wrote me how I can buy wiring to the board. The same after the purchase of the board. Another thing is that after buying the boards DGT Draughts e-Board I did not get any software to run the tournament. I will add that Mr. Hovestadt asked me just about the tournament software. Warmly he thanks but a bit too late Mr Hovestadt asked for the software for running tournaments. Be too bad around I didn't get such a software while buying the board DGT Draughts e-Board. The case of the software is out of date, courtesy of several people who helped me. Thank you very much for that.

Image

I have such a question. Is this a 5 meter cable?.


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PostPosted: Mon Aug 28, 2017 10:35 
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Joined: Sat Oct 18, 2008 11:35
Posts: 260
For tournaments the usual cabling is as follows:
You need a standard cable A which connects the board and the clock to the long line running around several boards.
This is always a 50 cm. cable. This is the cable in your picture.
There is a second cable B which is max. 5 meters long (it is just a standard Cat5 network cable.)
And there is a third cable C which connects the long cable to the USB-Serial converter.

For a single board connection, these cables A-B-C are combined.
See also http://www.digitalgametechnology.com/index.php/products/electronic-boards/eboard-draughts/127-draughts-board

You seem to have the tournament cabling, not the single board cable.
Contact me with a privat message. It is of no use to continue writing in this thread.


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PostPosted: Mon Aug 28, 2017 11:38 
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Joined: Thu Jun 20, 2013 17:16
Posts: 548
Real name: Krzysztof Grzelak
I did what you asked Mr. Paul.


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PostPosted: Mon Aug 28, 2017 16:37 
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Joined: Thu Jun 20, 2013 17:16
Posts: 548
Real name: Krzysztof Grzelak
Mr. Leo Hovestadt i bought a 5 meter cable and not 50 centimeters. And that someone changed the website on the 0.5 meter is already another thing.


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